A: We operate on normal business hours, but we provide a 24-hour hotline for emergency cases.
Q: How are your charges compared to other electrical service companies?
A: Our prices are very reasonable and competitive. Once we have identified your electrical problem or determined your installation requirements, we can usually provide you with a quote within 3 working days, although bigger projects may require a longer time to get the respective prices for parts and fixtures.
Q: Do you apply any other fee?
A: Yes, we charge a minimal transport fee for every service call.
Q: Why do you charge a transport fee?
A: This is to safeguard us from individuals who may take advantages of our expertise and knowledge without intending to pay for it. As a licensed electrical service provider, we need to make sure that our certified electricians are dispatched to customers with real problems. The transport fee covers the cost of an electrician troubleshooting the problem and providing a price estimate. It also ensures that we keep our rates affordable to our customers, and not overestimating the quote unnecessarily.
Q: Do you provide any guarantee?
A: Yes, we offer a 30-day warranty on all our repair works and a 6-month coverage on parts and fixtures.
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